Financial Services Cloud Accredited Professional v1.0

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Exam contains 70 questions

Which three related lists are visible within Actionable Relationship Center associated with the Account object? (Choose three.)

  • A. Notes and Attachments
  • B. Cases
  • C. Client Financial Goals
  • D. Household Financial Accounts
  • E. Financial Holdings


Answer : BCD

A consultant is building an agent console for an insurance company using FlexCards to provide a 360-degree view of its customers. An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. The agent wants the following information displayed:
Account information including account name, phone, and website
Active opportunities related to the Account
Active insurance policies related to the Account
The ability to view and renew policies
How should the consultant design the FlexCards to meet these requirements?

  • A. Parent Flexcard with multiple Child Flex Cards and Card Actions
  • B. Parent FlexCard with multiple Children and different Card States
  • C. Parent FlexCard with single Child and multiple Card States
  • D. Parent FlexCard with single Child and Card Actions


Answer : A

A financial services company needs a custom field for reporting when relating two business accounts to each other.
Which object should the administrator configure the custom field on?

  • A. Account Contact Relationship
  • B. Account Account Relationship
  • C. Account
  • D. Contact-Contact Relationship


Answer : B

A wealth client owns a boutique shoe store called Smith’s Shoes. Their financial advisor would like to add this relationship to Financial Services Cloud (FSC) to track the complete picture of relationships related to the wealth client’s household.
Which three options should the Financial Services Cloud consultant use when mapping this relationship in FSC? (Choose three.)

  • A. Account Account Relationship object
  • B. Account Contact Relationship object
  • C. Contact object
  • D. Account object – Household record type
  • E. Account object – Business record type


Answer : ABE

An investment bank is implementing Financial Services Cloud (FSC) to manage the deal pipeline. Each opportunity has confidential information that the deal team members must only view. In addition, each member needs the ability to take and share notes directly within Salesforce with others on the team.
Which three FSC features should be part of the solution design? (Choose three.)

  • A. Interaction Summaries
  • B. Financial Deal Management
  • C. Profiles
  • D. Compliant Data Sharing
  • E. Sharing Rules


Answer : ABD

A corporate investment banking associate at Cumulus Capital works with a trusted analyst to create pitch books, analyze market data, and generate reports. The banking associate is looking to capture sensitive deal information in Salesforce. They wish to share the deal information with the trusted analyst only, without giving access to Salesforce users up the management chain in the Role Hierarchy.
What should a consultant do in Salesforce to build the required sharing model for sensitive deal data?

  • A. Use the Opportunity object to capture the deal data and use manual sharing to grant the analyst access.
  • B. Use the Opportunity object to capture the deal data and use Compliant Data Sharing to grant the analyst access.
  • C. Use the Financial Deal object to capture the deal data and use restriction rules to block user access above the banking associate in the Role Hierarchy.
  • D. Use the Financial Deal object to capture the deal data and use Compliant Data Sharing to grant the analyst access.


Answer : D

A Salesforce administrator updating a record page to add a Chatter component to the Action Plan Lightning record page is unable to find the Chatter components for selection.
What is the reason for this?

  • A. Salesforce is yet to roll out Chatter for the Action Plan object.
  • B. Admin user has to be assigned the Action Plans permission set.
  • C. Feed tracking has to be enabled for the Action Plan object.
  • D. Chatter has to be enabled for Action Plans via Chatter settings in setup.


Answer : C

A wealth management firm is looking to start tracking its clients’ hobbies for marketing purposes in Salesforce.
Which Financial Services Cloud feature is most suitable for this?

  • A. Alerts
  • B. Interest Tags
  • C. Topics
  • D. Engagement Topics


Answer : B

A regional bank is implementing Financial Services Cloud (FSC). Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customer for feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in FSC.
What should the administrator do when designing the future state business process using FSC features?

  • A. When an account status is changed to “Customer”, send emails to the Account Owner to follow up in 2 days, 2 weeks, and 2 months.
  • B. When creating an account, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.
  • C. When a lead or referral is converted, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.
  • D. When an account status is changed to “Customer”, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.


Answer : D

A private equity company with only one administrator wants to upgrade Financial Services Cloud (FSC) from a Sales Cloud Unlimited Edition (UE) org. The company decided to install FSC greenfield on a new org to minimize the transfer of existing tech debt. In preparation for data migration, the administrator has been exporting backup files of the current org for a month.
What should the administrator do as part of the preparation for the data migration process?

  • A. To start, the administrator can run a daily backup data export for a week, then continue to run this job weekly until they are ready for data migration
  • B. The administrator can ask the business manager on the investment bank team to review the file directly.
  • C. AS a dry run, the administrator can test this process via a date export request from the primary sandbox to the existing Sales Cloud UE org.
  • D. After running the backup data export manually for 2 weeks, the administrator can schedule this job to run weekly every Sunday to review the file on Mondays at the start of the week for data comparisons/analysis.


Answer : A

A financial services company needs to transform the individual data model to person accounts in Financial Services Cloud (FSC), and its consulting partner is helping decide the sequence of the user stories in the design phase.
What should the implementation team do as the top priority during planning?

  • A. Perform a data backup.
  • B. Enable person account in a sandbox.
  • C. Configure Person Account record types.
  • D. Enable person accounts in FS.


Answer : A

While working for an insurance client implementing Financial Services Cloud, an API integration between Salesforce and a risk control system has been configured. The consultant is asked to ensure the correct profiles and permissions were set up for this connection.
Which two steps should the consultant take? (Choose two.)

  • A. Update the System Administrator profile to include the API Only User.
  • B. Create a new custom profile and ensure API Only is selected.
  • C. Assign the integration user to the System Administrator profile.
  • D. Create a dedicated Integration User.


Answer : BD

Cumulus Bank wants to use Interactions to capture conversations that investment bankers have with their clients. Due to the sensitive nature of the interactions, the bank needs to carefully limit access to the detailed notes for certain groups. Basic information about attendees and meeting dates is not sensitive.
Which three options should a consultant recommend? (Choose three.)

  • A. Disable Role Hierarchy Based Sharing for Engagement Interactions.
  • B. Use Interaction Summary Participants to provide the right access to individuals or groups.
  • C. Enable Compliant Data Sharing for Interaction Summaries.
  • D. Enable Compliant Data Sharing for Interactions.
  • E. Disable Role-Hierarchy-Based Sharing for Interaction Summaries.


Answer : BCE

Cumulus Cloud Bank is asking the consultant to explain some tools available to integrate Salesforce into several of its back-end/core systems.
Which three capabilities should a consultant recommend? (Choose three.)

  • A. Industry Integration Solutions with the MuleSoft Anypoint Platform
  • B. OmniStudio DataRaptors
  • C. Data Processing Engine
  • D. Data Consumption Framework
  • E. OmniStudio Integration Procedures


Answer : ABE

A financial institution is concerned about contacting clients or sharing their data when they have requested not to be contacted.
Which action should the consultant take in Financial Services Cloud to address the institution’s concern?

  • A. Enable and implement the appropriate Regulation checkbox on the client record to track their request.
  • B. Implement Consent Management for Financial Services Cloud.
  • C. Hide the client’s contact information and add an approval process for allowing a user to access it to contact the client.
  • D. Integrate the Consent object with their Consent Platform to track it in Salesforce.


Answer : B

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Exam contains 70 questions

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